TikTok Livestream Sale: UP to 50% OFF

Return and Store Policy

Return Policy

 

Cozzyzone will accept return merchandise in its original and unused condition, provided that all tags are attached and accompanied by an original receipt within 14 days of purchase at cozzyzone.com

To ensure a positive shopping experience for all our customers, if we identify an unreasonable return pattern, we may restrict or refuse future transactions from such customers. We also reserve the right to terminate accounts and limit purchases in our sole business discretion.

To initiate a return please send an email to sales@cozzyzone.com, make sure to include your order number and item number in your email. 

Once your package is ready for shipment, you may drop it off at the nearest USPS location. 

Returns will be processed within 5-7 business days of receipt. 

Refunds should appear on your account within 3-5 business days after processing. 

We do not assume responsibility for reimbursement or compensation if a return package is lost, stolen, or mishandled.  We reserve the right to refuse the return of any merchandise that does not meet our return requirements.

 

Exchanges

If you would like to exchange your item, please return the item you wish to exchange and place a new order on our site.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@cozzyzone.com

Store Policy

For shipments returned to Cozzyzone.com due to bad address information or refusal upon delivery, there will be a $10 fee automatically charged. Shipping and handling charges are non-refundable in the event of a return of any kind. This applies to US orders only.

 

 

Order Processing

After placing an order successfully, you will receive an email with the subject Order #CAXXXXX confirmed’ in ‘Order summary’ and ‘Customer information from sales@cozzyzone.com.

 

Orders may take 1-2 business days to process before shipping. After orders are captured in our system, if you want to make any changes to your order or cancel your order, please email sales@cozzyzone.com. Our Representatives are available during our business hours of 8:30 am - 6:30 pm (CDT) from Monday - Friday (excluding holidays). Note: Once your order’s status is set to “shipped,” we cannot make any changes or cancellations.

 

Once shipped, orders arrive within the time frame selected (US Ground for USA orders from California, JCEX for Canada, and Australia Orders from China) during checkout on www.cozzyzone.com. If there are any shipping delays, you will be notified via email.

Incorrect billing information and shipping to an alternate address may cause shipping delays and additional charges. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any modifications or changes and ask for your approval before we complete your order.

 

Payment Options

 

We accept all major credit cards & PayPal.



All Credit Card charges will appear as WWW.COZZYZONE.COM for your privacy.  Packages will ship from the warehouse in California, USA, or Shenzhen, China.


Tracking your order

 

For the most efficient service, please register an account with us! 

 

-Go to our website: www.cozzyzone.com.

-If you are using your phone or tablet, click on the ‘My Account button from the drop-down menu on the left-top side.

-If you are using your desktop or laptop, click the ‘login’ button next to the search bar on the right-top side.

-Simply enter your email and password to login into your account, and click on the blue order number starting with #CA.

-If your order has been shipped, a USPS tracking number or JCEX will be added under the Product information.

-Trace your package on USPS website (https://tools.usps.com/go/TrackConfirmAction_input) or 17Track (https://www.17track.net/en) for JCEX carrier.

 

Once your order has shipped, you will receive email updates from USPS or JCEX with shipping and tracking information to the email address you used to place your order.

 

Changes to or Cancellation of Orders

 

Orders may only be modified within 12 business hours from being placed as long as your order’s status is not set to “shipped.” Cozzyzone.com begins processing very quickly to ship as soon as possible.

 

If you would like to make any changes to your order or cancel your order within 12 business hours, please email sales@cozzyzone.com. Our business hours of 8:30 am - 6:30 pm (CDT) from Monday - Friday (excluding holidays). 

 

Shipping and Handling

 

For the cardholder's protection, the company reserves the right to send orders to the billing address if a different shipping address cannot be verified.

 

Deliveries to APO/FPO/PO boxes must be time-frame guaranteed, and the package can be tracked. We recommend that all deliveries be made to a physical address so packages can be tracked and delivered correctly.

 

Orders may take 1-2 business days to process before shipping.

 

We offer FREE Standard Shipping in the U.S. with USPS Ground. Usually, it takes 5-9 business days to deliver, depending on the distance to your shipping address from our warehouse.

 

Additional Shipping Charges

 

For shipments returned to Cozzyzone due to lousy address information or refusal upon delivery, there will be a $10 fee automatically charged. Shipping and handling charges are non-refundable in the event of a return of any kind. This applies to US orders only. 

 

Shipping Delays

 

Shipping delays may occur due to holidays, natural disasters, or carrier delays. Please remember that holidays and weekends are not business days and should be considered when calculating shipping times. If you need additional information, please email sales@cozzyzone.com.

If you are concerned with weather delaying your order, check the Service Alerts page on USPS for updated notices about shipping delays due to weather.

 

Sales Tax

 

Cozzyzone.com must collect sales tax by each states respective sales tax laws. The appropriate charges will be added to your order total during checkout and displayed on your final order confirmation. If you have questions about your state’s sales tax, please get in touch with your State Tax Agency.

 

Exchange Policy

 

Your satisfaction is our goal. We accept returns on all eligible products within 14 days from the date the order is delivered. Please see our Return Policy below for our eligible product standards.